We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, Manohar Travvels and the tour escorts. hereinafter referred to as Terms and Conditions given hereunder.
There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food . Manohar Travvels do not differentiate amongst the guest/s by providing a special meal or special diet. apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. No Complaints / Claims for refund in respect of the meals shall be entertained and Manohar Travvels reserves the right to change the menu and arrangements of the meals without assigning any reasons therefore.
Company takes care to select hotels and book the same on behalf of guest/s at convenient locations subject to availability.
Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Air-conditioning, and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room. In such cases, for child guest/s tour price charged for adult to be paid. In case of any improvements with hotel services, guest/s are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest/s. Any damages to the hotel room, sight seen place, coach during the stay/visit/tour shall be the sole responsibility of guest/s. Hotel's management/administration shall be solely responsible for all the service related issues of the hotel staff. Guest/s availing additional facilities over and above provided by Kesari such as mini-bar, paid television channels as well as any telephone/internet facilities are not included in tour cost and guest/s shall bear the expenses for the same.
Hotel accomodation is generally provided on double bed room in triple sharing basis. no extra mattress will be provided for third guest. If they need extra mattress guest to pay extra and manage themselves. company is not responsible for extra facilities you avail.
(i) Single Occupancy
Single guest provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms.
(ii) Check in and check out time
Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may also differ depending upon destination, hotel policy, etc. If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any.
(iii) Additional facilities
Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the guest/s, have to be paid by the guest/s only before leaving the hotel, ship/cruise or restaurant etc. as the case may be.
(iv) Room Sharing
Two single guest can decide to share a hotel room, and/or accommodate a third guest booked on the same tour on triple sharing basis. Any misunderstandings or incidence like missing items or difference of opinion between each other shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges including that of the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by guest / #partner who had cancelled the tour. Shared rooms have no smoking policy.
Company reserves the right to refer the guest, on request, to prospective guest for promotion of Manohar Travvels business. Further Company is authorized to send transactional as well as promotional sms/e-mail/phone calls.
Manohar Travvels advises guest/s not to carry valuable items to the extent possible with them on tour and invariably carry such items, if any, with them while leaving the hotel for whatever reasons and not to keep any valuables, money or important travel documents etc. in suitcase. Better keep them in safe deposit lockers. In case of any loss suffered by the guest/s Manohar Travvels is not liable or responsible for the same.
Shopping is one of the important activity of any tour and an experience in itself. All guest/s are hereby made aware that Manohar Travvels neither recommends nor promote any specific shop or vendor for shopping purpose. We understand that the guest/s are wise enough to decide themselves what to buy and where to buy. It is a sole discretion of the Guest. Hence, Manohar Travvels do not take any responsibility or liability in case of any cheating or misguiding by the shop owner.
External guest/s not allowed: External guest/s are not to be invited on tour by any guest and they are not allowed to use any of the services of the tour.
At some places/destinations/country, there are paid toilet haults, which guest/s have to take care on their own.
Seat numbers are allotted on the booking priority basis. Seat Nos. 1,2,3,4 front 4 seats in each bus/ coach are reserved for Manohar Travvels including Tour Escort/Guide etc. Company advises the guest/s to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the guest/s. Manohar Travvels shall not be in any manner responsible or liable in case of loss of any items of the guest/s. Any damages caused by the guest/s to the bus/coach and/or any other travel mode during the tour shall be reimbursed by the guest/s to the concerned independent contractor and Company shall not be liable for the same. Company reserves the right for selling / blocking of vacant seats in the coach on daily basis, therefore group members shall keep those empty places available for company use.
If any guest are reaching the destination place by different trains or by flight apart from our tour programmes, earlier or later guest have to reach the hotel on their own expenses, if guest are reaching, one day earlier, they have to bear one day hotel accommodation expenses. if the guest want us to arrange the pickup and drop facilities, they have to pay separately for vehicles.
We will assist to book the train tickets, on your behalf through Authorised Agents, according to your enrolling date only, we are not responsible for the confirmations of the berths / lower Berths. Hence, kindly confirm your seats before 60 days in advance to avoid inconvenience. If the Guest are willing to book the tickets on their own they can book themselves and the photocopies of the reserved tickets should be handed over to us. Any customer need AC class train tickets, we can assist to book the tickets. If the tickets are not confirmed; the Guest have to take care of their reservations. It is at their own risk of the Guest, regarding the confirmation of the berths.
We will book the flight tickets domestic and international to the Guest. We can assite ,But we are not responsible for the flight delays / cancellations / delay in connecting flights etc., During the trips, if there is any delay because of climatic conditions, Flight Schedule, the customer has to take care of their return journey tickets & additional day accommodation.
Passport is an official document required whenever guest/s intend to travel abroad and in addition the guest/s should have visa of that particular country which the guest/s wants to visit. Before submission of the passport to Manohar Travvels for obtaining visa, guest/s has to ensure that passport validity is minimum 180 days from the arrival/ conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries.
Tour Leaders/assistants/escorts are assisting to the guest/s throughout the tour, they are not responsible for guest/s baggage or any kind of personal belongings. On the entire tour the guest/s are to be responsible and carry the baggage on their own. The instructions and information of the tour, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences. To amend, alter, vary, reshuffle the tour itenerary on tour by tour leader without assigning any reason to guest/s
Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest/s have to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.
For operating a group tour, there must be minimum 20 guests booked on the same tour and the same date. in an event of cancellation of tour because of non-fulfilment of minimum criteria, guests shall be intimated in advance through sms, telephone or email. In case, if the tour does not materialize and still the guest wishes to continue with the same tour, on the same date, the tour shall be operated on individual basis without tour manager and on map basis.
Airline is an independent vendor and the Company does not have any control on their operations, neither on the increase in air fare, fuel nor any other taxes like YQ & YR etc. They have to be paid by the Guest before the tour departure. Air ticket cancellation charges plus deposit forfeit charges are as applicable under the rules of the concerned airline. These are to be paid by the Guest immediately in the event of cancellation of the tour. Hike in visa fee/VFS fee or increase in government tax are not under the Company’s control. Therefore, any such charges shall be paid by the Guest.
Guest are requested to pay the advance amount before 90 Days in advance. All the payment should be paid either by Cheque or Draft. In the name of MANOHAR TRAVVELS, ERODE Balance amount to be paid 30 days before the departure. Without full payment Guest are not entitled to take part in the tour.
(a) In case of Unavoidable Circumstance conditions, Like (a) war, hostilities invasion, act of foreign enemies; (b) rebellion, revolution, insurrection or military or usurped power or civil war; (c) epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God; (d) ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly; (e) riot, commotion or disorder; (f) any act or omission of any Government instrumentality; (g) a Change in Legal Requirements; (h) strikes, lock outs or other industrial disturbances; and (i) abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures the right to change / modify / vary / alter the tour itinerary and/ or tour tariff accordingly. Such changes etc. shall be intimated to guest/s, prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the guest/s before or on tour itself as the case may be. No complaints /compensations and/or claiming of excess refunds not be provided by Manohar Travvels beyond the control of Manohar Travvels including museums, restaurants, sightseeing, shopping etc. Not included in tour itinerary.Guest must pay themselves. (b) However, guest/s are requested not to demand any other payment over and above.
Entrance charges at sight seeing spots, transportation by Pony / Palki and boating charges to be Paid by Guest. Transport charges to the place by pony or Palki and other incidentals from darchan to darchen (parikarama), Hanumanchatti to Yamunotri, Gaurikund to Kedarnath, Katra - Vaishno devi, Baltal - Amarnath, Varanasi hotel to Temple, are not included in the Tour Cost t he Guest/s Shall bear the expenses for the same and make their own Arrangement for the above.
It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour. Guest’s are requested to arrive at the airport 3 hours prior to departure as per Airline guidelines
(i) Company is not liable for any loss of person or property caused or damaged or suffered by the guest/s on account of deficiency in circumstances whatsoever be liable to the guest/s or any other person for any loss or expenses incurred due to theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the guest/s.
(ii) train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights inter-connection meals not being served etc.
(iii) any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.
(iv) any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.,
(v) any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the guest/s for the tour, including any consequential loss or additional expense whatsoever if the guest/s is not allowed to board the train/flight on account certain reasons beyond the control of Manohar Travvels.
(vi) any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.death of the guest while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the guest or their relatives themselves at their own cost and consequences.
The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Guest/s are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of Government of the Country insurance charges has to be paid by the guest/s . Manohar Travvels reserves the right to call for any written certification of guest/s’ medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest/s. Insurance companies do not insure baggage. Guest/s is/are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest/s and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.
If the tour will be cancelled by us due to poor response, full refund will be made with proper notice. Any unforeseen events like road blocks, Train Cancellations, Flight Cancellations, any breakdown or accidents, Government policies, Natural calamities, refunds or portion of the amount will not be given. If any guest/s breaks the tour and returns in the middle of the journey no refunds / part refunds will be given at whatsoever reasons. Manohar Travvels has full right to change / modify the tour programme incase of any necessity, without prior notice. No refund will be made if any person does not take food / accommodation during the tour (where the fare is inclusive of food / dormitory / sharing accommodation. No refund will be given in case of AC failure in the vehicle during the journey. The Terms and conditions which given above is general one. refer the brouchers carefully to get knowledge individual terms and conditions for individual tours.
In any circumstances, if any customers cannot able to attend for the tour, the cancellation charge will be as follows:
Whenever you have enrolled in any of our tours, it is meant that you have read & accepted all our tour's rules & regulations & instructions.
All disputes pertaining to the tour and any claim arising there under shall be subject to the Court of competent jurisdiction at Erode only.
Tour Cost / Date / Terms And Conditions / Cancellation Policy Are Subject To Change.